Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user help crew is educated to quickly attend to all our cloud hosting plans users’ issues and information requests. Through our ticketing system, it’s possible to share your request and a support staff member will go back to to you within max one hour. Basically, practice indicates that the general reply period is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • Our technical support service is delivered by a crew of proficient professionals who’re ready to respond to your inquiry as quickly as possible. You’ll be able to contact the support staff by opening a tech support ticket from your Web Control Panel or by submitting us an email message. On business days, you may as well contact us on the phone or make use of the online chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has included a comprehensive knowledge base into the Control Panel as a way to obtain handy step–by–step recommendations anytime. Each part of the Control Panel has its own contextual support area featuring a list of how–to articles. We have also organized training videos to supply you with a more effective visual representation of the simplest way to carry out any given task.