There are a handful of ways to contact the web hosting company whose services you’re using, but the one that you’ll always find no matter which company you pick is a ticketing system. This is the least complicated form of correspondence for different reasons. In case no client care team representative is available at the moment and they’re all busy, a phone call may not be responded to, but a ticket will invariably hit home. Moreover, you can copy ‘n’ paste extensive bits of info without having to worry about spelling mistakes, and if a certain issue needs more time to be solved or a number of replies need to be exchanged, all the information will be in the exact same place, so either party can always see the steps taken by the other one. The drawback of using tickets to get in touch with your web hosting company is that they are usually separate from the hosting platform, which means that if you have to supply info or to follow instructions, you’ll have to use at least 2 different accounts and this number might increase in case you’d like to manage multiple domain names. Additionally, a lot of web hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst awaiting an answer.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you’ll never have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any trouble ticket whilst you’re browsing through your website files or configuring different account settings. The ticketing system is being strictly monitored 24/7 by our client support engineers and the ticket response time is maximum 60 minutes, but it seldom takes more than twenty minutes to get assistance. In contrast to certain providers, we do not charge more for using the ticketing system, so you can contact us as often as you need and ask for info with regards to any billing or technical issue. You can also see a selection of help articles, which will help you deal with the most commonly experienced problems on your own.